Shipping & Billing

Thank you for shopping with Bellefia! Below you’ll find details about how we process, ship, and bill your orders within India.

🏠 Where We Ship From

We are based in West Bengal, India, and all our orders are processed and shipped from our facility in West Bengal.

🚚 Shipping Partners

We use trusted and reliable delivery partners:
Delhivery, DTDC, Xpressbees, and E-Kart.

📅 Shipping Days

We ship orders Monday through Saturday, excluding public holidays.

⏰ Delivery Time

Our typical delivery time is 3–4 business days after dispatch.
You’ll receive tracking details once your order is shipped.

🔍 Order Processing

  • Orders are processed within 24–48 hours on business days after payment confirmation.

  • Orders placed on Sundays or holidays will begin processing on the next business day.

  • For faster delivery, please ensure your address and phone number are correct.

💸 Shipping Charges

  • Standard Shipping: Usually delivered within 3–4 business days.

  • Shipping Fee: ₹49 (flat rate per order).

  • Free Shipping: Available on orders above ₹999.

💰 Payment & Billing

We accept the following payment methods:

  • UPI (Google Pay, PhonePe, BHIM, etc.)

  • Debit/Credit Cards (Visa, MasterCard, RuPay)

  • Net Banking

  • Wallets and Bank Transfers

  • Cash on Delivery (COD) — available for selected pincodes

All prices are inclusive of GST.

A digital invoice is automatically emailed to you after purchase.
If you need a GST invoice in your company’s name, please reply to your order confirmation email with your Company Name, GSTIN, and Billing Address.

📦 Tracking Your Order

Once your order ships, you’ll receive an email and/or SMS with a tracking number.
You can track your parcel using that link anytime.

If your parcel shows delivered but you haven’t received it, please contact us within 48 hours at bellefiaofficial@gmail.com.

🚫 Delays & Exceptions

Delivery delays can occur due to:

  • Public holidays or festivals

  • Unforeseen weather or transport issues

  • Incorrect address or unreachable phone number

If a parcel is returned to us due to an incorrect address, reshipment charges may apply.

🔄 Returns, Exchanges & Refunds

  • Returns must be requested within 7 days of receiving the order.

  • Items must be unused, in original packaging, with all tags and freebies included.

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.

  • Refunds are issued to the original payment method.

  • For COD orders, refunds are made via bank transfer after confirmation.

(For full return details, refer to our Returns & Refunds Policy page.)

❌ Cancellations

  • You can cancel an order before it’s shipped by emailing us at bellefiaofficial@gmail.com with your order number.

  • Once shipped, cancellations will be treated as returns.

  • For prepaid orders cancelled after shipping, refunds are processed after the product is returned to us.

📮 Address Requirements

To ensure smooth delivery, please provide:

  • Full address (House/Flat No., Street, Area, City, State, PIN code)

  • Landmark

  • Active mobile number for delivery updates

❓ FAQs

Q. Where are you based?
We are based in West Bengal, India and all our orders are processed and shipped out of our facility in West Bengal.

Q. How long will it take for my order to arrive?
Our shipping times are 3–4 business days.

Q. Which days do you ship?
We ship orders Monday through Saturday, with the exception of holidays.

Q. How do I track my order?
You’ll receive a shipment confirmation email with your tracking number once your order is shipped.

Q. Which courier partners do you use?
We use trusted delivery partners like Delhivery, DTDC, Xpressbees, and E-Kart.

Q. How can I contact you?
For any questions, email us at bellefiaofficial@gmail.com.

❤️ Thank You

Thank you for shopping small and supporting Bellefia.
We truly appreciate your trust and can’t wait to deliver your beautiful pieces soon!